Warranty & Repairs
What is your warranty policy?
Gnome & Bow offers 1 year warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from us or an authorised retailer.
Our warranty does not cover damages that result from misuse, abuse of the product or accidental damage. It does not cover regular wear and tear or damages such as abrasions, scratches or fading.
Warranty is automatically voided if any modification, change or alteration has been made to the product.
Final sale items (30% off and above) and personalised products are not covered by our warranty policy.
Warranty applies only to products purchased from our webstore and authorised retailers. Proof of purchase showing date and location is required for warranty claims.
How do I make a warranty claim?
Please send Greg an email at greetings@gnomenbow.com with the following:
1. A detailed description of the defect
2. A clear picture documenting the affected area
3. Proof of purchase showing where and when product was purchased
After inspecting and confirming that the defect lies in our material or workmanship, we will, at our discretion, either repair or replace your Gnome & Bow product at no charge to you.
Do note that all costs of transportation involved in the repair or replacement of the product shall be borne by the customer.
Exchanges will take 1 to 2 weeks. Repairs will take 4 to 8 weeks depending on repair cycle.
How do I make a repair request?
If the nature of damage to the product is not covered by the warranty or the product warranty has expired, we will still be able to repair your product for a nominal fee.
Please send Greg an email at greetings@gnomenbow.com with the following:
1. A detailed description of the defect
2. A clear picture documenting the affected area
3. Proof of purchase showing where and when product was purchased
All repair requests will have to undergo an assessment process to determine if the product can be repaired and the costs related to it. Do note that all costs of transportation involved in the repair of the product shall be borne by the customer. Depending on the complexity of the repair, our team will advise you accordingly.