Processing time for regular orders is 1 business day. Personalised orders will take 2 business days.

Orders placed before 12pm on a business day will be processed on the same day. Orders placed after 12pm on a business day will be processed on the next business day. Orders placed on Saturday, Sunday and public holidays will be processed on the next business day.

Business days are Mondays to Fridays (excluding public holidays).

Shipping lead time starts from the date orders are processed, not the date orders are placed.

All orders are shipped from Singapore. 

All shipping fees exclude any taxes and duties that are required upon delivery, unless otherwise stated. This varies from countries and it's best to check with local customs for any fees involved.

These are the sole responsibility of the recipient. Please remain contactable so as to expedite shipment when our shipping company contacts you.

1. Standard Shipping: SGD 6 ( 4 to 5 business days )

2. Express Shipping: SGD 15 ( 1 to 3 business days )

3. Urgent Shipping: SGD 30 ( 1 business day )

4. Pick-up: FREE ( 1 business day )

Gnome & Bow Hub | 19 Loyang Way, Changi Logistics Centre (Rear Block), #07-20, Singapore 508724 | Monday to Friday (excluding public holidays) | 8:30am to 6:00pm (GMT+8) | +65 6242 6815

MALAYSIA

NinjaVan Express: MYR 50 ( 4 to 5 business days | Duties & Taxes Paid )

PHILIPPINES

NinjaVan Express: PHP 1000 ( 5 to 7 business days | Duties & Taxes Paid )

JAPAN

FedEx Economy®: JPY 4000 ( 5 to 7 business days )

FedEx Priority®: JPY 5500 ( 2 to 4 business days )

HONG KONG

FedEx Economy®: HKD 200 ( 5 to 7 business days )

FedEx Priority®: HKD 300 ( 2 to 4 business days )

CHINA

FedEx Economy®: CNY 200 ( 5 to 7 business days )

FedEx Priority®: CNY 300 ( 2 to 4 business days )

FedEx Economy®: USD 25 (5 to 7 business days)

FedEx Priority®: USD 35 (2 to 4 business days)

FedEx Economy®: GBP 20 ( 5 to 7 business days )

FedEx Priority®: GBP 30 ( 2 to 4 business days )

FedEx Economy®: EUR 25 ( 5 to 7 business days )

FedEx Priority®: EUR 35 ( 2 to 4 business days )

FedEx Economy®: AUD 60 ( 5 to 7 business days )

FedEx Priority®: AUD 80 ( 2 to 4 business days )

Standard Shipping ( 7 to 14 business days ) : Cheapest, limited tracking

Express Shipping ( 5 to 7 business days ) : Best value

Priority Shipping ( 2 to 4 business days ) : Fastest

Fees depend on the volumetric weight of the product and the final destination. Fulfilment by Fedex, UPS, Qxpress and more.

All Gnome & Bow products purchased from us or an authorised retailer can be returned or exchanged within 30 days from the date of purchase or receipt. 

All products must be returned unused, unwashed and be accompanied by the original hangtags. The assessment on whether the product qualifies for an exchange is left at the full discretion of Gnome & Bow.

Proof of purchase showing when and where item was purchased must also be provided.

Final sale items (30% off and above) and personalised products are not eligible for exchange or return.

Refunds need to be sent to the original purchaser's method of payment.

Return handling fee of 6 SGD applies per item.

Shipping fees, duties and taxes that apply are to be borne by the customer.

After reviewing our return & exchange policy, please send Greg an email at greetings@gnomenbow.com with the following:

1. Order number or Proof of Purchase

2. Reason for return or exchange

3. Item you would like to exchange for

You will be required to send the item back to us at your own cost at Gnome & Bow Pte. Ltd, 123 Paya Lebar Way 05-2909 S381123, +65 8800 0205 or let us help arrange the return pick-up.

Singapore:

Return handling fee: 6 SGD per item

Return shipping fee: 10 SGD per item (we'll come pick up the item)

Shipping fee: 6 SGD

International:

We will advise accordingly

Duties & taxes: Covered by the customer and are excluded in the charges above

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Once verified, we will issue the refund or ship the exchanged items.

Gnome & Bow offers 1 year warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from us or an authorised retailer.

Our warranty does not cover damages that result from misuse, abuse of the product or accidental damage. It does not cover regular wear and tear or damages such as abrasions, scratches or fading.

Warranty is automatically voided if any modification, change or alteration has been made to the product.

Final sale items (30% off and above) and personalised products are not covered by our warranty policy.

Warranty applies only to products purchased from our webstore and authorised retailers. Proof of purchase showing date and location is required for warranty claims.

Please send Greg an email at greetings@gnomenbow.com with the following:

1. A detailed description of the defect

2. A clear picture documenting the affected area

3. Proof of purchase showing where and when product was purchased

After inspecting and confirming that the defect lies in our material or workmanship, we will, at our discretion, either repair or replace your Gnome & Bow product at no charge to you.

Do note that all costs of transportation involved in the repair or replacement of the product shall be borne by the customer.

Exchanges will take 1 to 2 weeks. Repairs will take 4 to 8 weeks depending on repair cycle.

If the nature of damage to the product is not covered by the warranty or the product warranty has expired, we will still be able to repair your product for a nominal fee.

Please send Greg an email at greetings@gnomenbow.com with the following:

1. A detailed description of the defect

2. A clear picture documenting the affected area

3. Proof of purchase showing where and when product was purchased

All repair requests will have to undergo an assessment process to determine if the product can be repaired and the costs related to it. Do note that all costs of transportation involved in the repair of the product shall be borne by the customer. Depending on the complexity of the repair, our team will advise you accordingly.

All express shipped orders can be tracked online. However, not all regular shipments have this option.

Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.

Simply email or whatsapp us with your order details and we will do our best to help you.

We'll do our best to catch your order before it has processed, if you contact us within 2 business days.

Simply email or whatsapp us with your order details and we will do our best to help you.

While we will make every effort to intercept the transaction settlement and shipping process, please note, we cannot guarantee that a cancellation will be possible.

In the event that the order has already processed, you can still apply for a standard return. Thank you for your understanding.

Global Payment Modes:

• Visa
• MasterCard
• American Express
• Shop Pay
• Apple Pay
• Google Pay
• Union Pay

Singapore Payment Modes:

• PayNow
• PayLah
• Grab Pay
• ShopBack Pay
• Atome

Philippines Payment Modes:

• QRPH

Toggle to the currency of your choice:

• Desktop (Top-right corner of the page)
• Mobile (Bottom-left of the main menu)

Depending on where you're browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase

Create your account here or sign in to your account here and you will be able to edit your account information.

To reset your password, simply navigate to the login page here. Click the ‘Forgot your password?’ link and submit your email address associated with your account. Follow the instructions within your email to reset your password.

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Create an account here and check the “Subscribe to Our Newsletter” box.

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Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.

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Our products are proudly designed in Singapore and crafted in Guangzhou, China, which is the premium leather bag-making capital of Asia. Many luxury brands are manufactured there too.

Our leathers are sourced from USA and Italy. Our zippers are Japanese YKK Excella, the gold standard used by luxury brands.

Learn more about our Premium Materials.

How:

Products that are eligible for personalisation will show the option to do so on the product page. Simply input your preferences and preview your creation before checking out.

Only letters in the English alphabet can be personalised.

A-Z (Max 3)
a-z | 0-9 | ., (Max 5)
_&;:!?()*/+-@#$%♥ (Max 1)

Important notes:

Kindly take note that as personalisation is done by hand, slight discrepancies and imperfections are expected. Such discrepancies or imperfections are not eligible for exchange or refund.

Personalisation is available only for purchases made on www.gnomenbow.com. You can reach out to us to personalise your product purchased from authorised retailers

Personalised products are made to order. Hence they can not be returned or exchanged.

More infomation:

Read our Personalisation Guide.

Shop our Personalised Leather Goods.

RFID stands for Radio-Frequency Identification. The chip-based technology is used by many industries in many roles and is often used in credit cards or passports to store personal information, which can be transmitted to an RFID scanner.RFID theft (often referred to as skimming) is when someone uses a scanner to read and duplicate the personal information from someone’s RFID enabled items (such as credits cards and passports) without their knowledge, resulting in credit card fraud and identity theft.

RFID enabled credit cards display a radio wave symbol while RFID enabled passports display a chip symbol.

A special material designed to block RFID signals is included in our RFID wallet lining. While your cards or passport are wrapped inside that material, a scanner will not be able to read the information inside.

Read our RFID Guide

Shop our RFID Leather Bags & Wallets Collection

All Gnome & Bow products are packaged in either a box, dust bag or envelope. We also offer complimentary greeting cards to pen a personal message.

Webbing Straps:
These straps are adjustable, but the longest and shortest lengths are fixed and cannot be altered.

Leather Straps with buckles:
Holes can be added to allow strap to be shortened or lengthened, within existing space limit of the strap.

Leather Straps with studs:
Holes can be added to allow strap to be shortened or lengthened, within existing space limit of the strap.

Service fee is applies.

Let us know in the notes section upon checkout. Alternatively, contact us and we will advise you accordingly.

Notes:
Please note that once strap has been modified, it will be considered final sale. No refunds, returns, exchanges.

Our wallets fit all international currencies* in the following formats:

Notes (Unfolded entry, unfolded stored):  Long Wallets

Notes (Unfolded entry, folded once stored): Passport Wallets, Small Wallets, Bifold Wallets

Notes (Folded once, then stored): Passport Holders, Cash Card Holders

Notes (Folded twice, then stored): Card Holders

*Due to the variance in dimensions for different currency denominations, we base the above information on $100 notes in SGD, USD, GBP and EUR.

The size of passport booklets normally complies with the ISO/IEC 7810 ID-3 standard, which specifies a size of 125 × 88 mm (4.921 × 3.465 in). This size is the B7 format. 

B7 notebooks fit perfectly in our passport wallets.

Exceptions that DO NOT comply with ISO/IEC 7810 ID-3 standard include the old German passport ,which measures 130 x 96mm (5.118 × 3.780 in).

Over time and use, full grain leather evolves with its interaction with sunlight, moisture and the natural oils from our hands, much like how human skin becomes tanned in sunlight or more supple when moisturised. Eventually, a rich and lustrous patina forms that is unique to the user, usually shinier and deeper in colour than before. This is when it is most prized.

We only use full grain leather in our products, the best grade available after the cow hide is split. Full grain leather is the upper most layer of the cow’s hide (not top-grain) and visibly shows the natural grains and creases, much like the pores and pigmentation of human skin. Nicks and scratches also tell the story of the individual hide. Though imperfect, we believe it best brings out the unique, robust and living character of leather.

We use a variety of different leathers to suit different needs and preferences. (Learn more about our types of leathers)

Some leathers are more naked and delicate in nature and hence are less scratch resistant than others as they are likely to have less protective layers. This is more so especially when the leather is new. Other leathers are also treated with waxes and oils that make scratches more pronounced as part of the “natural, rugged look”

Nonetheless, like how human skin can heal, scratches will subside over time and use. Eventually, a patina will form that acts as a natural protective layer, making it more scratch resistant.

For minor stains, dab with a damp cloth, then polish with leather cream. If in doubt, please seek professional cleaning services.

Leathers come originally in a natural colour like that of our skin, hence they go through a dying process to give it its desired colour. While all our leathers are colour fast, meaning they will not run with rubbing and daily use, their colour might run when in damp and warm conditions over prolonged periods of time.

Keeping them on you or in your pocket on a hot day for a long periods or having them in wet conditions is not advisable. We advise allowing them to air in cool and dry conditions when possible. When not in use, store them in cool and dry conditions.

For minor stains, dab with a damp cloth, then polish with leather cream. If in doubt, please seek professional cleaning services.

Cotton canvas will fade naturally with use to reflect a unique vintage patina with varying degrees depending on usage. During use, avoid excessive rubbing with light coloured fabrics as colour transfer may occur, especially in wet conditions.

A damp cloth and mild soap should work to remove most dirt and stains simply by wiping. Once the dirt has been lifted, be sure to wipe down the entire bag quickly in order to avoid getting water spots on the fabric. If in doubt, please seek professional cleaning services.

Creases may form on nylon during use or placed under pressure. These creases can be smoothed by ironing the area using low heat and with a damp cloth cover placed over the iron. Do not iron on directly.

Keep bracelets away from water and perfume to maintain its condition and prevent discolouration.

Avoid overstretching the bracelet, as it may cause it to snap.

Often mistaken as rust, hardware tarnishing in bags is caused by a chemical reaction between the metal and environmental factors, particularly moisture and air.

To prevent tarnishing, proper storage and care are crucial.

Causes of Tarnishing:

Moisture and Air:

• Metal reacts with oxygen and moisture in the air, leading to oxidation and tarnish. 

Exposure to Chemicals:

• Harsh chemicals in perfumes, lotions, and other products can accelerate tarnishing. 

Improper Storage:

• Storing bags in humid or damp environments can promote corrosion and tarnish. 

Preventing Tarnishing:

Proper Storage:

• Store bags in a cool, dry place, preferably in the original dust bag or a similar protective pouch. 
• Avoid storing bags in areas with high humidity or temperature fluctuations. 

Protect from Chemicals:

• Be mindful of contact with chemicals and use protective sprays or creams sparingly. 
• Avoid using chemicals on the hardware directly. 

Regular Cleaning and Polishing:

• Clean hardware regularly with a soft cloth and a mild cleaner. 
• Polish hardware to maintain its shine and protect it from further tarnishing. 

You can purchase Gnome & Bow e-gift cards here.

For a tactile experience and gifting purposes, physical gift cards with a personalised message are also available at an additional $5.

Gift cards are valid for 1 year from the date of purchase.

Any unused value of the gift card cannot be carried over to subsequent purchases.

To use our e-gift card, simply key in your e-gift card code during checkout.

Our e-gift card can only be used on www.gnomenbow.com

Any unused value of the gift card cannot be carried over to subsequent purchases.

Fuelled by the love for storytelling, Gnome & Bow is an active advocate for literacy and creative development in youths, supporting and promoting global and local campaigns like World Book Day, Book Aid International and National Reading Movement. Like Einstein, we believe that imagination is greater than knowledge, and would like to foster that through storytelling.

Gnome & Bow product materials are carefully selected from responsible sources in USA, Italy, and Japan. Our craftsmen are treated with respect, paid fairly and work in safe and conducive environments.

Our packaging is meticulously considered with sustainability in mind. We reduce wastage by designing for purpose and producing only what we need. We strive for reusability – book boxes become discreet storage on your book shelf, paper bags become your flower vase and home decor, bag dust bags become grocery shopping bags. We use recycled materials where possible.