1. "Add to Cart" the item(s) you wish to purchase or simply click "Buy Now"

2. Review the item(s) in your cart by selecting "Cart" icon at the top right of the page.

3. Click "Checkout" to complete your order. An order confirmation and receipt will be sent to your email.

Global Payment Modes:

• Credit Card (Visa, MasterCard and American Express)
• Apple Pay
• Google Pay

Singapore Payment Modes:

• Grab Pay
• ShopBack Pay
• Atome

Toggle to the currency of your choice:

• Desktop: At the top right corner of the page
• Mobile: In the main menu

SINGAPORE

1. Standard Shipping ( 4 to 5 business days ) : S$6 | FREE above $50

2. Express Shipping ( 1 to 3 business days ) : S$15

3. Pick-up ( 1 to 2 business days ) : FREE

Gnome & Bow Hub

19 Loyang Way, Changi Logistics Centre (Rear Block), #07-20

Singapore 508724

Mon to Fri | 830am to 6pm (GMT+8) | +65 6242 6815

INTERNATIONAL

Choose one of the following shipping options at the shipping page based on your preference.

1. Standard Shipping ( 7 to 14 business days ) : Cheapest (Limited tracking)

2. Express Shipping ( 3 to 7 business days ) : Best Value

3. Priority Shipping ( 2 to 3 business days ) : Fastest

Fees depend on the volumetric weight of the product and the final destination. Fulfilment by Fedex, UPS, Janio, Qxpress and more.

*Shipping fees EXCLUDE any taxes and duties that are required upon delivery. These are the sole responsibility of the recipient. Please remain contactable so as to expedite shipment when our shipping company contacts you.

Exchange Eligibility

All Gnome & Bow products purchased from us or an authorised retailer can be exchanged within 7 days from the purchase date. Personalised products cannot be exchanged.

All products must be returned unused, unwashed and be accompanied by the original hangtags. The assessment on whether the product qualifies for an exchange is left at the full discretion of Gnome & Bow.

Goods exchange is only allowed for item with same or higher values. Top up the difference (if any) is required if item is of higher value. Any difference for item exchanged with lower value will not be reimbursed.

Proof of purchase must also be provided in order to make an exchange. Please provide this in your email to us.

Kindly note that all final sale items (40% off and above) are not eligible for exchange or return.


Exchange due to defects

Once exchange eligibility is verified, there are 2 ways to proceed with the exchange:

          • Exchange at our Flagship Store located at 421 Tagore Industrial Ave, Tagore 8, #02-05, Singapore 787805. We operate Mondays to Fridays, 10:00am - 6:00pm.

          • Courier exchange. We will cover this charge.


Exchange due to change of mind

Once exchange eligibility is verified, there are 3 ways to proceed with the exchange:

         • Exchange at our Flagship Store located at 421 Tagore Industrial Ave, Tagore 8, #02-05, Singapore 787805. We operate Mondays to Fridays, 10:00am - 6:00pm.

         • Ship it using your preferred courier.

         • Courier exchange. For your convenience, we can send a courier your way at the following charges:

               ◦ Singapore:

                    ‣ Bags: 10 SGD (1-way)

                    ‣ Small accessories: 6 SGD (1-way)

               ◦ International: (Duties to be borne by the customer and are excluded in the charges below)

                    ‣ Bags: 80 SGD (1-way)

                    ‣ Small accessories: 30 SGD (1-way)

We do not accept returns at this moment.

Gnome & Bow offers a limited one-year warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from us or an authorized retailer.

Our warranty does not cover damages that result from misuse, abuse of the product or accidental damage. It does not cover regular wear and tear or damages such as abrasions, scratches or fading.

Warranty is automatically voided if any modification, change or alteration has been made to the product.

Products discounted at 40% and above off regular price are not covered by our warranty policy.

Warranty applies only to products purchased from our webstore and authorised retailers. Registration is automatic for webstore purchases. For purchases made with authorised retailers, please register your warranty here.

Please submit your request for repair or exchange here.

You will be required to provide the following:

1. A detailed description of the defect

2. A clear picture documenting the affected area

3. Proof of purchase

After inspecting and confirming that the defect lies in our material or workmanship, we will, at our discretion, either repair or replace your Gnome & Bow product at no charge to you. Do note that all costs of transportation involved in the repair or replacement of the product shall be borne by the customer.

Lead time:
For exchanges: 1 to 2 weeks
For repairs: 4 to 8 weeks depending on repair cycle

If the nature of damage to the product is not covered by the warranty or the product warranty has expired, we will still be able to repair your product for a nominal fee.

Please submit your request for repair or exchange here.

Alternatively, kindly send the following to: greetings@gnomenbow.com:
You will be required to provide the following:
1. A detailed description of the defect
2. A clear picture documenting the affected area
3. Proof of purchase

All repair requests will have to undergo an assessment process to determine if the product can be repaired and the costs related to it. Do note that all costs of transportation involved in the repair of the product shall be borne by the customer.
Lead time: Depending on the complexity of the repair, our team will advise you accordingly.

Create your account here or sign in to your account here and you will be able to edit your account information.

To reset your password, simply navigate to the login page here. Click the ‘Forgot your password?’ link and submit your email address associated with your account. Follow the instructions within your email to reset your password.

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Create an account here and check the “Subscribe to Our Newsletter” box.

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Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.

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If you have an existing account with us, click here to resubscribe to our newsletter.

Our products are designed in Singapore and crafted with full-grain leathers sourced from the USA and Italy, and hardware from Japan. Learn more about our Premium Materials.

How:

Products that are eligible for personalisation will show the option to do so on the product page. Simply input your preferences and preview your creation before checking out.

Important notes:

Kindly take note that as personalisation is done by hand, slight discrepancies and imperfections are expected. Such discrepancies or imperfections are not eligible for exchange or refund.

Personalisation is available only for purchases made on www.gnomenbow.com. You can reach out to us to personalise your product purchased from authorised retailers

Personalised products are made to order. Hence they can not be returned or exchanged.

More infomation:

Read our Personalisation Guide.

Shop our Personalised Leather Goods.

RFID stands for Radio-Frequency Identification. The chip-based technology is used by many industries in many roles and is often used in credit cards or passports to store personal information, which can be transmitted to an RFID scanner.RFID theft (often referred to as skimming) is when someone uses a scanner to read and duplicate the personal information from someone’s RFID enabled items (such as credits cards and passports) without their knowledge, resulting in credit card fraud and identity theft.

RFID enabled credit cards display a radio wave symbol while RFID enabled passports display a chip symbol.

A special material designed to block RFID signals is included in our RFID wallet lining. While your cards or passport are wrapped inside that material, a scanner will not be able to read the information inside.

Read our RFID Guide

Shop our RFID Leather Bags & Wallets Collection

All Gnome & Bow products are packaged in either a box, dust bag or envelope. We also offer complimentary greeting cards to pen a personal message.

Learn more about our Gift Packaging

Webbing Straps:
These straps are adjustable, but the longest and shortest lengths are fixed and cannot be altered.

Leather Straps with buckles:
Holes can be added to allow strap to be shortened or lengthened, within existing space limit of the strap.

Leather Straps with studs:
Holes can be added to allow strap to be shortened or lengthened, within existing space limit of the strap. If additional studs or movement of studs is required, a service fee is applicable.

Let us know in the notes section upon checkout. Alternatively, contact us and we will advise you accoardingly.

Notes:
Modification of straps is complimentary (unless otherwise stated) and can be done either before or after purchase (up to 6 months).
Please note that once strap has been modified, it will be considered final sale. No refunds, returns, exchanges.

Our wallets fit all international currencies* in the following formats:

Notes (Unfolded entry, unfolded stored):  Long Wallets

Notes (Unfolded entry, folded once stored): Passport Wallets, Small Wallets, Bifold Wallets

Notes (Folded once, then stored): Passport Holders, Cash Card Holders

Notes (Folded twice, then stored): Card Holders

*Due to the variance in dimensions for different currency denominations, we base the above information on $100 notes in SGD, USD, GBP and EUR.

The size of passport booklets normally complies with the ISO/IEC 7810 ID-3 standard, which specifies a size of 125 × 88 mm (4.921 × 3.465 in). This size is the B7 format. 

B7 notebooks fit perfectly in our passport wallets.

Exceptions that DO NOT comply with ISO/IEC 7810 ID-3 standard include the old German passport ,which measures 130 x 96mm (5.118 × 3.780 in).

Over time and use, full grain leather evolves with its interaction with sunlight, moisture and the natural oils from our hands, much like how human skin becomes tanned in sunlight or more supple when moisturised. Eventually, a rich and lustrous patina forms that is unique to the user, usually shinier and deeper in colour than before. This is when it is most prized.

We only use full grain leather in our products, the best grade available after the cow hide is split. Full grain leather is the upper most layer of the cow’s hide (not top-grain) and visibly shows the natural grains and creases, much like the pores and pigmentation of human skin. Nicks and scratches also tell the story of the individual hide. Though imperfect, we believe it best brings out the unique, robust and living character of leather.

We use a variety of different leathers to suit different needs and preferences. (Learn more about our types of leathers)

Some leathers are more naked and delicate in nature and hence are less scratch resistant than others as they are likely to have less protective layers. This is more so especially when the leather is new. Other leathers are also treated with waxes and oils that make scratches more pronounced as part of the “natural, rugged look”

Nonetheless, like how human skin can heal, scratches will subside over time and use. Eventually, a patina will form that acts as a natural protective layer, making it more scratch resistant.

For minor stains, dab with a damp cloth, then polish with leather cream. If in doubt, please seek professional cleaning services.

Leathers come originally in a natural colour like that of our skin, hence they go through a dying process to give it its desired colour. While all our leathers are colour fast, meaning they will not run with rubbing and daily use, their colour might run when in damp and warm conditions over prolonged periods of time.

Keeping them on you or in your pocket on a hot day for a long periods or having them in wet conditions is not advisable. We advise allowing them to air in cool and dry conditions when possible. When not in use, store them in cool and dry conditions.

For minor stains, dab with a damp cloth, then polish with leather cream. If in doubt, please seek professional cleaning services.

Cotton canvas will fade naturally with use to reflect a unique vintage patina with varying degrees depending on usage. During use, avoid excessive rubbing with light coloured fabrics as colour transfer may occur, especially in wet conditions.

A damp cloth and mild soap should work to remove most dirt and stains simply by wiping. Once the dirt has been lifted, be sure to wipe down the entire bag quickly in order to avoid getting water spots on the fabric. If in doubt, please seek professional cleaning services.

Creases may form on nylon during use or placed under pressure. These creases can be smoothed by ironing the area using low heat and with a damp cloth cover placed over the iron. Do not iron on directly.

Keep bracelets away from water and perfume to maintain its condition and prevent discolouration.

Avoid overstretching the bracelet, as it may cause it to snap.

You can purchase Gnome & Bow e-gift cards here.

For a tactile experience and gifting purposes, physical gift cards with a personalised message are also available at an additional $5.

Gift cards are valid for 1 year from the date of purchase.

Any unused value of the gift card cannot be carried over to subsequent purchases.

To use our e-gift card, simply key in your e-gift card code during checkout.

Our e-gift card can only be used on www.gnomenbow.com

Any unused value of the gift card cannot be carried over to subsequent purchases.

Fuelled by the love for storytelling, Gnome & Bow is an active advocate for literacy and creative development in youths, supporting and promoting global and local campaigns like World Book Day, Book Aid International and National Reading Movement. Like Einstein, we believe that imagination is greater than knowledge, and would like to foster that through storytelling.

Gnome & Bow product materials are carefully selected from responsible sources in USA, Italy, and Japan. Our craftsmen are treated with respect, paid fairly and work in safe and conducive environments.

Our packaging is meticulously considered with sustainability in mind. We reduce wastage by designing for purpose and producing only what we need. We strive for reusability – book boxes become discreet storage on your book shelf, paper bags become your flower vase and home decor, bag dust bags become grocery shopping bags. We use recycled materials where possible.