Returns & Exchanges

What is your return & exchange policy?

All Gnome & Bow products purchased from us or an authorised retailer can be returned or exchanged within 30 days from the date of purchase or receipt. 

All products must be returned unused, unwashed and be accompanied by the original hangtags. The assessment on whether the product qualifies for an exchange is left at the full discretion of Gnome & Bow.

Proof of purchase showing when and where item was purchased must also be provided.

Final sale items (30% off and above) and personalised products are not eligible for exchange or return.

Refunds need to be sent to the original purchaser's method of payment. A return handling fee of 6 SGD applies per item.

Shipping fees apply. Duties and taxes may apply.

 

How do I do a return or exchange? 

After reviewing our return & exchange policy, please send Greg an email at greetings@gnomenbow.com with the following:

1. Order number or Proof of Purchase

2. Reason for return or exchange

3. Item you would like to exchange for

You will be required to send the item back to us at your own cost at Gnome & Bow Pte. Ltd, 123 Paya Lebar Way 05-2909 S381123, +65 8800 0205 or let us help arrange the return pick-up.

Return fees: 6 SGD per item

Shipping fees: Singapore: 6 SGD (one way) | International: We will advise accordingly

Duties & taxes: Covered by the customer and are excluded in the charges above

Once verified, we will issue the refund or ship the exchanged items.