What are the shipping charges and delivery lead times?
1. Standard shipping (5 - 7 business days) : FREE
2. Express shipping (3 - 5 business days) : S$15
3. Self-collection at Gnome & Bow Headquarters:
421 Tagore Industrial Ave
Tagore 8 #02-05
Mainline: +65 6265 9027
Operating hours: Monday to Friday (9.30am to 6.30pm)
Please drop us an email at firstname.lastname@example.org to let us know the date and time you are coming so that we can prepare your orders in advance. Orders can be collected 24 hours after an order has been placed (excluding Singapore public holidays and weekends).
1. Standard shipping : FREE for orders above S$250
Fees depend on the volumetric weight of the product and the final destination. We typically charge S$30 for small accessories (wallets/bracelets) and S$80 for bags.
Within Asia : 10 - 15 business days
Outside Asia : 10 - 15 business days
*Shipping fees EXCLUDE any taxes and duties that are required upon delivery. These are the sole responsibility of the recipient. Please remain contactable so as to expedite shipment when our shipping company contacts you.
Which countries do you ship to?
We ship to over 237 countries around the world.
Alternatively, you can visit our retails stores in those countries. You can find them here.
How do I determine the shipping charges on my order?
Exact shipping charges are automatically calculated at the Checkout page at the time of checkout and will depend on the shipping location chosen.
How do I know if my order has shipped?
As soon as your order has been shipped, we will send you a confirmation email with tracking details.
How do I track my order?
Once orders have been processed and sent out, an email confirmation with a tracking number will be sent to you. We work only with reputable courier companies who will be able to assist with tracking your order.
However, please understand that we are not responsible for delays due to unforeseen circumstances or force majeure.
Should you face challenges with tracking your order, feel free to reach out to us at email@example.com and we will do our best to assist you.
How do I change my shipping address after my order has been shipped?
Please email us at firstname.lastname@example.org immediately and we will try our best to help you out.