What are the shipping charges and delivery lead times?
1. Standard shipping ( 3 - 4 business days) : FREE
2. Express shipping ( 1 - 2 business days) : S$15 - FREE for orders above $250
3. Self-collection at Gnome & Bow Headquarters
Please drop us an email at firstname.lastname@example.org to let us know the date and time you are coming so that we can prepare your orders in advance. Orders can be collected 24hrs after an order has been placed (excluding PHs and weekends).
Monday to Friday (9.30am to 6.30pm)
421 Tagore Industrial Ave
Tagore 8 #02-05
+65 6265 9027
Standard shipping : Costs will be dependent on the volumetric weight of the product and the final destination. We typically charge S$30 for small accessories (wallets/bracelets) and S$80 for bags. FREE standard shipping for orders above S$300.
Within Asia: 5 - 7 business days
Outside Asia: 7 - 10 business days
*Any taxes and other duties are the sole responsibility of the recipient.
Which countries do you ship to?
We ship to over 237 countries around the world.
However, due to existing distributorship agreements, we are unable to fulfil orders to the following countries. You may, however, purchase them from the website listed brackets:
1. Sweden (www.dotandbeyond.se)
2. Philippines (www.urbantravellerco.com)
Alternatively, you can visit our retails stores in those countries. You can find them here.
In the event that the product you are looking for is not available on the site or in the stores suggested above, you may contact us and we will make arrangements to fulfil your order.
How do I determine the shipping charges on my order?
Exact shipping charges are automatically calculated at the Checkout page at the time of checkout and will depend on the shipping location chosen.
How do I know if my order has shipped?
As soon as your order has been shipped, we will send you a confirmation email with tracking details.
How do I track my order?
Once orders have been processed and sent out, an email confirmation with a tracking number will be sent to you. We work only with reputable courier companies who will be able to assist with tracking your order.
However, please understand that we are not responsible for delays due to unforeseen circumstances or force majeure.
Should you face challenges with tracking your order, feel free to reach out to us at email@example.com and we will do our best to assist you.
How do I change my shipping address after my order has been shipped?
Please email us at firstname.lastname@example.org immediately and we will try our best to help you out.