Orders

How do I make a purchase?
To make a purchase, simply ‘Add to Cart’ for the selected item.
Review the item(s) in your cart by selecting ‘Cart’ link at the top right of the page.
You can edit the quantity or remove products from your shopping cart.
Click on 'Checkout' to complete your order.

How do I make sure my order went through?
Once you have successfully placed an order, a copy of your receipt and order number will be emailed to you. You will receive this email typically between 1 – 3 hours after placing your order.

Will I get a receipt when I order?
As soon as your order is placed, a copy of your receipt will be emailed to you. You will receive this email typically between 1 - 3 hours after placing your order.

Can I add/change items to an existing order?
Unfortunately, once an order has been placed, no additional item(s) can be added to this order.
You can simply create a new order with the additional item.

To change an item, please drop us an email at greetings@gnomenbow.com as soon as possible.

*Please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change an order once it has been shipped.

Can I cancel an order that has already been placed?
Unfortunately, we do not allow cancellation of orders.

What do I do if my shipping address is incorrect?
Do drop us an email at greetings@gnomenbow.com as soon as possible so that we are able to amend your shipping address before we shipped your product(s).