FAQ

SHIPPING

Singapore

Standard Shipping  - FREE

3 - 4 business days

Express Shipping - S$15 ( For orders above S$250 )

1 - 2 business days

Self-Collection

Monday to Friday (9.30am to 6.30pm)

421 Tagore Industrial Ave Tagore 8 #02-05 S787805

 

International*

Standard Shipping  - FREE FOR ORDERS ABOVE S$300

Rates will be dependent on the volumetric weight of the product and the final destination

Within Asia: 5 - 7 business days

Outside Asia: 7 - 10 business days

 

Important notes:

For urgent orders, please drop us a note when you checkout.

Lead time for orders increases under the following situations:

Monogram: Add 1-2 business days

Peak period (2 weeks before Valentine's Day/ Christmas): Add 2-3 business days

*Any taxes and other duties are the sole responsibility of the recipient.

 

Countries we do not ship to:

Due to existing distributorship agreements, we are unable to fulfil orders to the following countries. You may, however, purchase them from the website listed brackets:

1. Sweden (www.dotandbeyond.se)

2. Philippines (www.urbantravellerco.com)

In the event that the product you are looking for is not available on the site listed above, you may contact us and we will make arrangements to fulfil your order.

 

Tracking of orders

Once orders have been processed and sent out, an email confirmation with a tracking number will be sent to you. We work only with reputable courier companies who will be able to assist with tracking your order.

However, please understand that we are not responsible for delays due to unforeseen circumstances or force majeure.

Should you face challenges with tracking your order, feel free to reach out to us and we will do our best to assist you.

 

GIFT PACKAGING

Bags: With any bag purchase, Gnome & Bow offers complimentary gift box packaging complete with a waxed string ribbon. All bags also come in a dust bag for fuss free storage when bag is not in use.

Wallets: All wallets come packaged in our signature book box packaging. Slimmer wallets come in an vintage envelope with waxed string clasp.

Bracelets: All bracelets come packaged in a mini dust bag.

 

MINI GIFT CARDS

With any purchase on www.gnomenbow.com, Gnome & Bow offers a complimentary mini gift card to allow for a message to be written to the recipient. The message is limited to 125 characters.

Please indicate your message in the notes section when you check out.

 

WARRANTY

Gnome & Bow offers a limited one-year warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from us or an authorized retailer.
 
Our warranty does not cover damages that result from misuse, abuse of the product or accidental damage. It does not cover regular wear and tear or damages such as abrasions, scratches or fading.
 
Warranty is automatically voided if any modification, change or alteration has been made to the product.
 
When submitting a warranty claim, kindly provide a detailed description of the defect and a clear picture documenting the affected area. Please ensure that all returns are accompanied with your proof of purchase.
 
After inspecting and confirming that the defect lies in our material or workmanship, we will, at our discretion, either repair or replace your Gnome & Bow product at no charge to you. Do note that all costs of transportation involved in the repair or replacement of the product shall be borne by the customer.

Disclaimer: Products discounted at 40% and above off regular price are not covered by our warranty program. 


EXCHANGES

All Gnome & Bow products purchased from us or an authorised retailer can be exchanged within 7 days from the purchase date. Our exchange policy only covers defects in material and workmanship.

All products must be returned unused, unwashed and be accompanied by the original hangtags. The assessment on whether the product qualifies for an exchange is left at the full discretion of Gnome & Bow.

Proof of purchase must also be provided in order to make an exchange.


REPAIRS

If the nature of damage to the product is not covered by the warranty or the product warranty has expired, we will still be able to repair your product for a nominal fee.
 
All repair requests will have to undergo an assessment process to determine if the product can be repaired and the costs related to it. Do note that all costs of transportation involved in the repair of the product shall be borne by the customer.
 
Kindly understand that a period of a few weeks would be required should the product be sent for repair.

 

MONOGRAM SERVICE

Gnome & Bow products can be personalised with a monogram where stated.

This service is available exclusively for purchases made on www.gnomenbow.com.

We are unable to monogram purchases made at our authorised retailers, both online and offline. Should you require this service, please make your purchase on www.gnomenbow.com.

 

MATERIAL CARE

US Full Grain Leather

Why does the colour of my leather change with use over time?

Our bag and wallet leathers are infused with oils that come to the surface when the leather is squeezed. This might cause a temporary change in colour of the leather known as the pull-up effect. This type of leather was specially selected for its ability to age gracefully into a piece that is unique to you.
 
Why does my leather look imperfect? 

Our leathers may contain some imperfections, but these nicks and scratches tell the life story of the individual hide, and we wouldn’t want it otherwise. Due to the delicate nature of our leather, marks and nicks are expected to form with use over time, but these are a testament to your remarkable adventures and make the product distinctively yours.
 
Will 8oz leather be used throughout my good?

While we always start off with a premium piece of 8oz full-grain leather, truth is that it is not practical to use such thick leather for all parts of our bag, especially our wallets, which we want to keep slim. Through many rounds of prototyping our goods, we have finally come up with the perfect formula of thickness combinations that fully showcases the beauty and hardiness of our rich leather.

Will the colour of my leather run?

Leathers come originally in a natural colour like that of our skin, hence they go through a dying process to give it its desired colour. While all our leathers are colour fast, meaning they will not run with rubbing and daily use, their colour might run when in damp and warm conditions over prolonged periods of time.

Keeping them on you or in your pocket on a hot day for a long periods or having them in wet conditions is not advisable.  We advise allowing them to air in  cool and dry conditions when possible. When not in use, store them in cool and dry conditions. 

How do take care of my leather good?

For minor stains, dap with a damp cloth, then polish with leather cream. If in doubt, please seek profession cleaning sevices.

 

Cotton Canvas

Will the colour of my canvas run?

Cotton canvas will fade naturally with use to reflect a unique vintage patina with varying degrees depending on usage. During use, avoid excessive rubbing with light coloured fabrics as colour transfer may occur, especially in wet conditions.

How do take care of my canvas good?

For minor stains, dap with a damp cloth, then polish with leather cream. If in doubt, please seek profession cleaning sevices.

 

Nylon

How do i remove creases from my nylon good?

Creases may form on nylon during with use or placed under pressure. These creases can be smoothed by ironing the area using low heat and with a damp cloth cover placed over the iron. Do not iron on directly.

How do take care of my nylon good?

A damp cloth and mild soap should work to remove most dirt and stains simply by wiping. Once the dirt has been lifted, be sure to wipe down the entire bag quickly in order to avoid getting water spots on the fabric. If in doubt, please seek profession cleaning services.

 

Beads Bracelet

Keep bracelet away from water and perfume to maintain its condition and prevent discolouration.

Avoid over stretching the bracelet, as it may cause it to snap.

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